Hello Patient Innovative UAS Customers,

Another week has passed since our last Mavic shipment and we would like to provide you with another update.

This past week we received a shipment of Mavics to fulfill orders placed between October 1st through the 7th, with the exception of two orders. These two customers have been notified.

Our next shipment of Mavics is expected to arrive within one week. We will then fulfill the two remaining orders and transition to orders placed between October 8th through the 14th.

We have received a number of questions from customers regarding Mavic orders. Please refer to the questions below for frequently asked questions:

FAQ’s

What happens if I’m next in the queue and ordered the Fly More Combo but Innovative UAS only has the Mavic Pro option in stock?

• Customers that ordered the Fly More Combo can opt into switching to the Mavic Pro at the time of notification. However when transitioning over to the Mavic Pro only, accessories cannot be purchased for the discounted pricing available with the Fly More Combo.

What is the grace period for processing payment once I receive notification that my Mavic is ready to ship?

• Innovative UAS will allow up to 48 hours for payment to be received. Once 48 hours has passed we reserve the right to move onto the next order in the queue. Please note exceptions can be made if we are contacted within the 48 hour term.

How do I process payment for my Mavic order?

• Innovative UAS will be creating an account for each Mavic customer. The account details will be provided to you via email, along with instructions on how to process your payment.

Can I purchase expedited shipping for my Mavic order?

• Yes, expedited shipping can be added to your order. Please contact us via email before making payment for shipping rates and transit times.

What is the warranty on my DJI Mavic?

• There is a limited 1 Year Manufacturers warranty on the DJI Mavic. Extended warranties can also be purchased separately.
• Innovative UAS offers two types of extended warranties, DJI Care Refresh and CPS Extended Warranty.
• DJI Care Refresh must be purchased before we ship out your Mavic.
• CPS Extended Warranty can be purchased within 29 days of shipment date.

Thank you for your continued patience and understanding.

We look forward to fulfilling your Mavic order in the near future.

Thank You,

Innovative UAS – Experts in Drone Technology

NOTE: To re-iterate, once an order is ready to ship a notification will be sent via email. All communication for Mavic orders will be handled via email only, to reduce the number of phone inquiries we receive.